Question 1

What is WeAlign and how does it work?

Accepted Answer

WeAlign is an AI-powered brief creation platform that helps designers create comprehensive project briefs in minutes. You provide project details, and our AI generates a professional brief that you can refine and share with clients for collaborative feedback and sign-off.

Question 2

How do I create my first brief?

Accepted Answer

After signing up, click "Create Brief" and follow our step-by-step wizard. Enter your project details, client information, and any supporting materials. Our AI will generate a professional brief that you can edit and customize before sharing.

Question 3

Can I try WeAlign for free?

Accepted Answer

Yes! Your first 3 briefs are completely free with no credit card required. This gives you full access to AI generation, client collaboration, and all core features.

Question 4

How do I upgrade or downgrade my plan?

Accepted Answer

Go to Account > Subscription to manage your plan. You can upgrade anytime with prorated billing, or downgrade at your next billing cycle.

Question 5

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Account > Subscription. After cancellation, you'll retain access until the end of your billing period. Your briefs remain accessible in read-only mode.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. We never store your card details.

Question 7

Can I edit the brief after AI generation?

Accepted Answer

Absolutely! The AI-generated brief is just a starting point. You can edit any section, add custom content, regenerate specific parts, and use our "Enhance" tools.

Question 8

What files can I upload to support my brief?

Accepted Answer

You can upload images (JPG, PNG, GIF, WebP), documents (PDF, DOC, DOCX), and paste client emails. Our AI analyzes these to inform brief generation.

Question 9

How do I regenerate a specific section?

Accepted Answer

In the brief editor, hover over any section and click the regenerate icon. You can also provide additional context for the AI to follow.

Question 10

Do my clients need an account to view briefs?

Accepted Answer

No! Clients can view, comment, and sign briefs using a secure link - no account required. This low-friction experience is a key differentiator.

Question 11

How do client comments work?

Accepted Answer

Clients can click any element in the brief to leave comments. You'll receive email notifications, can reply in-thread, and mark comments as resolved.

Question 12

Are e-signatures legally binding?

Accepted Answer

Yes, WeAlign's e-signatures comply with the E-SIGN Act and eIDAS regulations. Each signature includes a timestamp, IP address, and audit trail.

Question 13

My brief isn't loading - what should I do?

Accepted Answer

Try refreshing the page or clearing your browser cache. If the issue persists, contact support with your brief ID and browser details.

Question 14

Why is AI generation taking a long time?

Accepted Answer

Brief generation typically takes 30-60 seconds. If it's taking longer, the job may be queued during high demand. You'll receive an email when complete.

Question 15

How is my data protected?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use Supabase with enterprise-grade security and never share data with third parties.

How can we help?

Frequently Asked Questions